Patient Info

Scheduling

New patient appointments will last approximately 45 minutes to one hour. Follow-up visits will be equivalent, but may be longer based on the individual patient needs. Upon the arrival at your first visit, please notify the front desk to begin the registration process. You will be asked to sign forms pertaining to your health insurance coverage, HIPPA consent forms, and diagnostic outcome forms. When calling in to schedule appointments, be prepared with:

  • Patient’s name, address, phone number
  • Date of Birth
  • Social Security number
  • Area to be treated
  • Referring Doctor Information (In order to bill your insurance all physical therapy patients MUST be referred by a physician)
  • Emergency contact information
  • Employer’s Name
  • Marital Status
  • Surgery/Injury date (if applicable)
  • Primary Health Insurance Information –
    • Name of Insurance
    • ID #
    • Policy holder’s name and DOB
    • Group #
    • Phone # to insurance company
  • Secondary Health Insurance Information (if applicable)

Worker’s Compensation Claims; in addition to the above, be prepared with:

  • Adjuster’s name and phone number
  • Case-Manager or Rehab Nurse’s name and phone number
  • Claim number
  • Date of Accident
  • Name of Insurance Company

Auto Accident Claims; in addition to the above, be prepared with:

  • Adjuster’s name and phone number
  • Date of Accident
  • Name of Auto Insurance Company (note: auto insurance MUST be the injured parties insurance – WE DO NOT BILL SECOND OR THIRD PARTY INSURANCES)
  • Claim Number

Attendance Policy

Aquafit Physical Therapy strives to provide each patient with the highest quality of care while attempting to accommodate your schedule for your convenience. Therefore, we provide reserved time slots for each patient with a specific therapist in order to minimize your waiting and assure continuity of your treatment. Your consistent attendance of the planned treatment regimen is paramount to your full recovery.

The therapists at Aquafit Physical Therapy are often fully booked. Cancellations, especially last minute Cancellations, along with patient No Shows, decrease our ability to accommodate the scheduling needs of the other patients. Additionally, No Shows display a complete lack of respect for your therapist and fellow patients.

Definitions:

Cancellation: When less than 24 hours notice has been given that you are unable to attend your scheduled appointment.

No Show: When a scheduled appointment is missed and no communication has been received from the patient.

Policy Details:

  1. If you are more than 30 minutes late for your appointment and fail to notify us, treatment may be cancelled and it will be documented/charged accordingly.
  2. After your first Cancellation you will be verbally notified that we have documented the cancellation. Your second cancellation will result in a $25.00 fee.
  3. Your first No Show will result in a $25.00 fee
  4. The patient is responsible for all fees, not the insurance/third party payor.
  5. Your third Cancellation or second No Show will result in your name being placed on a, “Schedule Based On Availability”, list. This will require you to call for an open appointment on each day you would like to receive therapy. We will do everything possible to accommodate you, as space on the schedule permits.
  6. All Cancellations and No Shows will be documented in your medical record.
  7. No fee will be documented or charged if the missed appointment is made up within a calendar week on a day that was not previously scheduled.
  8. Exceptions for acute illness, emergencies or inclement weather will be considered on a case-by-case basis.
  9. At the end of each month patients with perfect attendance, (minimum of eight visits), will be entered into a random drawing for a $25.00 gift card.

We believe that this policy is necessary for the benefit of all of our patients, so that we may continue to provide high quality treatment and excellent service to everyone.

Download the Form

Please follow the link below to download the form and bring it with you to your first appointment. Thank you.

Our Attendance Policy is a PDF form. To download and/or print the form, you’ll need the free Adobe Acrobat Reader program.

Cancellations & Closings

Bad Weather Policy

The office is expected to open each working day. If the office is closed due to inclement weather or office emergency, the outgoing message will then be changed by 6:00am on the company answering machine. Details will include when the office will re-open.

Holidays

Aquafit Physical Therapy will close its offices in observance of the following holidays:

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
  • New Years Day

Billing & Copays

Major Medical Insurances accepted

  • Medicare
  • BCBS
  • AETNA
  • USFHP
  • Priority Partners
  • EHP
  • Johns Hopkins
  • TriCare
  • Worker’s Compensation
  • Auto Accidents

We are currently accepting other insurances out-of-network benefits.

  • ACN
  • One Net
  • United HealthCare

Payments are expected at the time of service.
Types of Payment Accepted:

  • Cash
  • Check
  • VISA
  • MASTERCARD
  • DISCOVER

*For patients who’s insurance does not cover their treatment or do not have health insurance we have a self-pay option. Ask our staff*

Pool Rules

  1. Shower facilities are available for your use.
  2. Water temperature is between 92-94 degrees, air temperature is between 80-90 degrees and humidity is at 50%
  3. You will need to bring a towel, water shoes and a bathing suit or appropriate swim gear (cut off shorts must be hemmed). Bathing caps, ear plugs and nose plugs are allowed if preferred
  4. YOU ARE REQUIRED TO WEAR POOL SHOES AT ALL TIMES WHILE IN THE POOL AREA. Please do not put pool shoes on until entering the pool area, so as to avoid tracking in dirt and residue from the outside.
  5. You can expect your aquatic therapy session to last, at least 30-45 minutes, in addition to the time it takes to shower and change into and out of your swim clothes
  6. It is important that you notify the attendant of your swimming ability before beginning your first session
  7. The following are contra-indications to pool therapy. Please notify your instructor if you have any of the following:
    1. Fever over 100 degrees
    2. Contagious skin or eye infections or rashes
    3. Infectious disease
    4. Urinary tract infections
    5. Open wounds
    6. Incontinence of feces or urine
    7. Severe cardiovascular disease
    8. Uncontrolled epilepsy
    9. Any medical conditions which require special consideration (i.e. Colostomy, Catheter)
  8. DO NOT ENTER THE POOL WITHOUT SUPERVISION
  9. No running, diving, jumping, eating or smoking allowed in the pool room
  10. Please do not ask the instructor be responsible for any personal items in the pool room
  11. If you are currently using any medications that are to be taken at the onset of symptoms (Asthma, Angina) please bring them and notify the instructor if you need their assistance
  12. It is your duty to report any changes in your physical condition
  13. The instructor has the right to expel anyone who does not adhere to the above rules and regulations

Download the Pool Rules

Please follow the link below to download the Aquafit Pool Rules. Complete the form and bring it with you to your first visit with us.

Our Pool Rules document is a PDF form. To download and/or print the form, you’ll need the free Adobe Acrobat Reader program.

Patient Bill of Rights

In providing physical therapy services, the physical therapist is accountable first and foremost to the individual receiving physical therapy. The physical therapist is also accountable for abiding by professional standards and ethics and the laws governing the practice of physical therapy in the state of Maryland.

The physical therapist shall ensure services regardless of race, creed, color, gender, age, national or ethnic origins, sexual orientation, disability, or health status. The physical therapist respects the rights of individuals referred or admitted to the physical therapy service. The individual referred to physical therapy services has rights which include but are not limited to:

  1. Selection of a physical therapist of one’s own choosing to the extent that it is reasonable and possible.
  2. Access to information regarding practice policies and charges for services.
  3. Knowledge of the identity of the physical therapist and other personnel providing or participating in the program of care.
  4. Involvement in the development of anticipated goals and expected outcomes, and the selection of interventions.
  5. Knowledge of any substantial risks of the recommended examination and intervention.
  6. Participation in decisions involving the physical therapy plan of care to the extent reasonable and possible.
  7. Access to information concerning his or her condition.
  8. Expectation that any discussion or consultation involving the case will be conducted discreetly and that all communications and other records pertaining to the care, including the sources of payment for treatment, will be treated as confidential.
  9. Expectation of safety in the provision of services and safety in regard to the equipment and physical environment.
  10. Timely information about impending discharge and continuing care requirements.
  11. Refusal of physical therapy services.

Download the Patient Bill of Rights

Please follow the link below to download the Aquafit Physical Therapy Patient Bill of Rights. Complete the form and bring it with you to your first visit with us.

Our Patient Bill of Rights is a PDF form. To download and/or print the form, you’ll need the free Adobe Acrobat Reader program.